Saturday Delivery £5

What if I don’t need refills that often?

Refills are scheduled every 3 months by default, but you actually have up to 4 months to use your gas. If you’re using less than expected, you can:

• Delay your next refill
• Pause your subscription
• Drop to a 2 Cylinder Plan

What if I want to pause or cancel?

You can pause or cancel at any time. To cancel, simply return our CO2 YOU cylinders using our FREEPOST returns OR purchase the cylinders outright making them yours to keep. Email us at: refill@co2you.com for more information.

Are your cylinders compatible with my machine?

CO2 YOU cylinders are compatible with most home sparkling water machines.

Our Screw In cylinders are compatible with most sparkling water makers including:

• Old SodaStream models (excluding Terra, Art, Duo, Enso, Mix. These take our Quick Connects)
• Aarke (all)
• Sage InFizz Fusion
• Pro Cook
• Smeg
• Laica
• Philips
• Cello
• Drinkmate
• Bibo Fizz
• MySoda
• Woody
• Fizzit
• Geepas

Our Quick Connect cylinders are compatible with:

• All modern SodaStream machines including Terra, Art, Enso, Duo, Mix.

Our Quooker cylinders are only compatible with Quooker Tap Systems.

If you’re unsure which one you need, just get in touch - we’ll help you choose the right option before you order so you don’t end up with the wrong cylinders.

Do I need to remember to return my empty cylinders?

No - we do that for you.

When we deliver your refills, we collect our empty CO2 YOU cylinders at the same time. One visit, no extra steps.

Is this a subscription or a one-off purchase?

The refill programme is a subscription, designed to make refilling effortless and better value.

One-off purchases are available, but most customers choose the refill programme because it’s easier, cheaper long-term, and waste-free.

Do you charge a deposit on cylinders?

No.

We don’t believe in deposits.

Just return your cylinders when refills are due or if you cancel.

What happens if I'm not home for the delivery date?

We’ll always contact you first 7 days before your scheduled refill delivery. This gives you plenty of time to reschedule the delivery date to a more convenient day.

Our goal is to keep the refill system running smoothly - not to catch anyone out. If something’s gone wrong, just let us know and we’ll sort it.

What if I already have cylinders from another supplier?

If you have cylinders from elsewhere (for example Amazon or another brand), we can:

• Recycle them responsibly for you
• Offer a small credit to use on your second order

Just get in touch and we’ll advise based on what you have.

How long does it take to receive my order?
We offer next-day delivery on all orders placed before 1pm. For areas like Northern Ireland, Highlands, and Islands, delivery may take up to two days.

How much is delivery?
Delivery within the UK is free on the Refill Programme. For Northern Ireland, Highlands, and Islands, a surcharge applies, shown at checkout after entering your postcode.

Do you deliver to my area?
We deliver across the UK (including Northern Ireland) and select EU regions, like the Republic of Ireland. Simply enter your postcode at checkout to confirm if we deliver to you.

Do I have to be in for delivery?
First Delivery: No, you don’t need to be home. But please give DPD a safe place to leave the delivery - this can be done from within the DPD app (which we recommend you to download and use for all deliveries)
Refill Deliveries: Yes, you’ll need to be in to swap your empty cylinders for full ones. Don’t worry – the courier provides a 1-hour time slot so you won’t be waiting all day.

How often and how much do I pay?
Our 2-cylinder plan is £30, and the 4-cylinder plan is £40. You have up to 4 months to use our cylinders, but you can refill sooner if needed. Adjust your frequency anytime in your account or email/call us and we will assist

How do I return my empty cylinders?
Place our empty cylinders in the original box, secure with the cable ties provided and hand them to the courier when your refills arrive. No labels, no hassle.

What happens if my payment fails?
If a payment fails, we’ll notify you. You can retry with the same card or update your payment details in your account. Need help? Email us at refill@co2you.com.

How can I update my payment details?
Simply log into your account to update your card details. If you have any issues, email us and we’ll help.

Can I cancel my order?
Yes – just let us know before your delivery date. We’ll email you a week before delivery and follow up with a phone call or SMS.

Can I cancel an order that’s out for delivery?
Once shipped, orders cannot be cancelled. You will have plenty of opportunities to cancel an order prior to it being sent out as we contact you more than a week in advance. Unfortunately once we have dispatched your gas we cannot cancel the order.

How do I cancel my subscription?
Contact us directly. You’ll need to return all cylinders within 5 working days using our easy returns portal. Once we receive them, we’ll cancel your subscription.

Can I pause my subscription?
Unfortunately, we can’t pause subscriptions. Our cylinders remain the property of CO2 YOU and need to stay in circulation to keep bubbles flowing for everyone. If you need to make adjustments to your subscription, please contact us: refill@co2you.com

What if I forget to return my empty cylinders?
Returning empties is essential for the Refill Programme to work. If our cylinders aren’t returned, we may need to charge a fee. Reach out to us if you’re struggling to arrange a return.