On your first order we offer next-day delivery on all orders placed before 1pm between Mondays and Thursdays (any orders placed past 1pm on Thursday will be delivered on the following Monday) in the UK and Northern Ireland. For areas like Highlands, and Islands, delivery may take up to two days.

Delivery within the UK is free. For Northern Ireland, Highlands, and Islands, a surcharge applies, shown at checkout after entering your postcode.

We deliver across the UK (including Northern Ireland) and select EU regions, like the Republic of Ireland. Simply enter your postcode at checkout to confirm if we deliver to you.

No, we do not deliver on weekends. 

• First Delivery: No, you don’t need to be home. But please give DPD a safe place to leave the delivery - this can be done from within the DPD app (which we recommend you to download and use for all deliveries)
• Refill Deliveries: Yes, you’ll need to be in to swap your empty cylinders for full ones. Don’t worry – the courier provides a 1-hour time slot so you won’t be waiting all day. There is also the option to receive your product at the weekend, please get in touch if you would like to arrange this delivery option. 

Your first order will be delivered by DHL and then your following refill orders will be delivered by DPD. For a smooth delivery, we advise downloading the DPD app to track and communicate with your courier.

DPD will deliver your first refill on either the automatic day set 3 months from your purchase date or your chosen delivery date (maximum 4 months). Upon your second delivery DPD will collect our empty cylinders in the original box they came in and deliver a new box of cylinders. Somebody must be available at the delivery address to give our box of empty cylinders to the DPD driver in exchange for the new ones. It is perfectly okay for some of the cylinders you are returning to still contain gas. We work within a circular economy so all cylinders will be reused. 

Our 2-cylinder plan is £30, and the 4-cylinder plan is £40. For Ireland, our 2-cylinder plan is €40, and the 4-cylinder plan is €55. You have up to 4 months to use our cylinders, but you can refill sooner if needed. Adjust your frequency anytime in your account or email/call us and we will assist.

Place our empty cylinders in the original box, secure with the cable ties provided and hand them to the courier when your refills arrive. No labels, no hassle. 

If for some reason you cannot find the cable ties and you don’t have any of your own please just close the case and hand it to the courier as it is. 

The courier must hand you the box of cylinders sealed. If the courier tries to open the box, please show them the highlighted label with DPD Driver written on it and this clearly states “Do not remove contents”. This service is a box for box swap. If the DPD driver insists on opening the box, please call us on 0203 0265698. In the event that the customer accepts the cylinders outside of the box they must let us know so that we can send them a new box. 

If you make a one-time purchase outside of the refill programme you do not need to return your cylinders. However, due to our circular economy we encourage you to recycle cylinders and we can happily arrange this for you. Please reach out via email and we can organise this. 

If a payment fails, we’ll notify you by email. You can retry with the same card or update your payment details in your account. Need help? Email us at refill@co2you.com.

Simply log into your online account to update your card details. If you have any issues, email us and we’ll help.

If you are using Shop Pay and the transaction fails, then you will need to ensure there are sufficient funds on the card or update your card details within Shop Pay with a valid card.

We offer several different types of cylinder so that we can offer compatibility to all machines in the marketplace. For home users, we offer a Screw-in cylinder, a Quick Connect cylinder and a Quooker cylinder. Please make sure your machine is compatible with the type of cylinders you order. 

Screw-in Cylinders. Firstly, make sure the cylinder is securely screwed into your machine – this ensures proper gas flow. If it’s still not working, double-check you’re using the correct cylinder for your carbonator. Unsure? Email refill@co2you.com and we’ll sort it out.

Quick Connect cylinders - please follow the instructions from your machine manufacturer and if you are still experiencing issues then please email us.

Quooker - you should never experience any issues using our Quooker cylinders but if you are facing any difficulties please get in touch.

In the event that your cylinders do not seem to be working properly, please contact us via email refill@co2you.com and we will be here to assist you.

We’re reducing plastic waste! Caps and shrink wrap are removed when cylinders are returned. Rest assured, they’re perfectly safe to use. From time to time you may still receive cylinders with their caps and plastic shrink wrap, but generally we don’t send them out in this format.

Log into your account to adjust your next refill date. You can choose any date up to 4 months following your last delivery. Need help? Call 0203 0265698 or email refill@co2you.com

Yes! You can purchase cylinders as a ‘one time purchase’ on our website or via our Amazon store. When you buy cylinders these become your property.

No problem! Return all your cylinders – full or empty – during the refill swap. Full cylinders are reused in our system, ensuring no gas goes to waste. If you’re regularly left with unused gas, try adjusting your plan.

Yes! Our cylinders work with all home carbonators – including SodaStream (Quick Connect), standard screw-in machines, and Quooker taps. If you are unsure which cylinder will work for your machine then please email us at refill@co2you.comprior to making an order.

We can recycle any brand of cylinder provided its been placed and safely secured in a box. We offer a £2 credit against each cylinder that you return. We only use our own brand on the refill programme, so please do not place other brands of cylinders in the box on the refill programme.

We are in no way affiliated with Sodastream. CO2 YOU is a proud, independent company built and based in the UK. All our cylinders are refilled at our purpose built refilling centre in Chelmsford, UK. Our office is based in Central London.

If you wish to cancel an order you must let us know before your order is shipped (usually at 9am the day before it is due to be delivered). We’ll email you a week before delivery and follow up via other methods such as whatsapp and SMS. We will make every effort to contact you in advance of any upcoming orders so please do not leave it until the last minute if you know that you do not need your refill.

Once shipped, orders cannot be cancelled. Please let us know in advance of shipping the order that you wish to cancel so that we can avoid any unnecessary charges.

To cancel please contact us directly. You’ll need to return all cylinders within 5 working days using our easy returns portal. Once we receive them, we’ll cancel your subscription. We want to make the cancellation process as smooth as possible for you, so please reach out to us at any point if you have questions or need assistance.

We cannot cancel your subscription until our cylinders have been received in our warehouse. Rest assured, we do not want to charge anyone for missing cylinders but in the event that you have lost them or perhaps you’d like to keep them please contact us so that we can discuss the next steps. This usually means a one time fee per cylinder lost from our circular economy.

We do not pause subscriptions. This is just so that we can ensure our cylinders do not ‘go walkies’. Our cylinders remain the property of CO2 YOU and need to stay in circulation to keep bubbles flowing for everyone. If you need to make adjustments to your subscription, please contact us: refill@co2you.com