My cylinder doesn't seem to be working — what do I do?
First, check you have the right cylinder type for your machine. We offer three types to cover all home carbonators:
Screw-in: Make sure it's screwed in firmly all the way — this is the most common fix.
Quick Connect: Follow your machine manufacturer's instructions.
Quooker
Not sure which type you need? Email refill@co2you.com and we'll sort it right away.
Why don't my refill cylinders have plastic caps?
We’ve made a conscious choice to remove caps and shrink wrap when cylinders are returned, to cut down on our single-use plastic waste. Cylinders are cleaned, tested and weighed every time they’re returned to our warehouse. Sometimes you'll still receive them with packaging, but increasingly we're sending them cap-free. It's a small thing that adds up.
How do I change my next refill date?
Log into your account and pick any date up to 4 months from your last delivery. Prefer to talk to someone? Call us on 0203 026 5698 or email refill@co2you.com.
Can I buy cylinders without a subscription?
Absolutely. One-off cylinders are available on our website and via our Amazon store — once purchased, they're yours to keep.
What if I still have full cylinders when my refill arrives?
All cylinders must be returned when your new ones arrive, in order to sustain our circular economy. Your subscription makes sure you’ve always got bubbles on tap, but if one month you don’t use all the gas it’s not a problem. If you’re regularly finding yourself with leftover cylinders, it might be worth adjusting your plan frequency.
