Yes — as long as you let us know before your order is shipped (usually 9am the day before delivery). We'll email you a week in advance, and follow up by WhatsApp and SMS, so you'll always have plenty of notice. Just don't leave it to the last minute!
What if my order is already on its way?
Once an order is shipped it can't be stopped. If you know you won't need a refill, let us know before dispatch and we'll take care of it — that's always the easiest route.
How do I cancel my subscription?
Just get in touch and we'll guide you through it. You'll need to return all cylinders within 5 working days using our returns portal — once we receive them, we'll close your account and confirm by email.
We can't officially close an account until the cylinders are back with us (they remain CO2 YOU property throughout). If any have gone missing or you'd like to keep them, just let us know — there's a one-off replacement fee per cylinder. We'll always find the fairest way forward.
You can contact our customer service team by email (refill@co2you.com) or over the phone (020 3026 5698)
Can I pause my subscription?
You can pause your subscription at any point. You can pause your subscription for up to 4 months and we charge a flat fee of £10.
