If you have a CO2 YOU subscription, your next delivery of cylinders will be scheduled for 3 months after your previous order. If you’re ever running low, message us and we’ll sort it. If you’re on a 2-cylinder subscription and find you’re frequently needing more, it might be worth upgrading to 4 cylinders.
How do I know when to swap the cylinder in my machine?
Most cylinders make approximately 60 litres of sparkling water. If you notice reduced carbonation after 50-60 litres of use, your cylinder is likely running low and ready to be replaced. You’ll know the cylinder is empty when the water doesn’t feel as fizzy and the gas burst becomes lighter and less powerful.
How do I know when to swap my cylinders for the refills?
Refills are automatically scheduled 3 months from your first order. We email and WhatsApp you 7 days before your scheduled Refill order date. You can then delay by 1 month - reaching your maximum 4 - or by a couple days or weeks should you need to. We will always remind you of the date your refills are due and you can check your online CO2 YOU account.
What if a cylinder seems faulty or won't fit?
Drop us an email or give us a call and we will help troubleshoot. If the cylinder doesn’t fit then it’s likely you’ve ordered the wrong type for your machine. If that’s the case, we’re happy to exchange them for you.
How much sparkling water can I make?
One cylinder produces up to 60 litres of sparkling water (depending on how fizzy you like it!). On the 2 cylinder plan, you’re looking at around 30 litres of sparkling water a month, on the 4 cylinder plan you’re looking at 60 litres a month.
How do I know the plan that’s right for me?
If you’re unsure, we say start with the 2 cylinder plan to be safe and you can always increase this if you find you’re fizzing more. 2 cylinders is perfect for a single-duel person household and anything up from that we recommend the 4. However, if you’re anything like our founder, you’ll go through about 1 cylinder a month.
We’ve got a usage calculator on our product page.
What if I don’t need refills that often?
Refills are scheduled every 3 months by default, but you can have up to 4 months to use your gas. If you’re using less than expected, you can:
Delay your next refill
Pause your subscription
Drop to a 2 cylinder Plan
What if I don't go through all my gas?
Here’s the thing, our subscription cylinder service is built to make sure you can have bubbles on tap, when you want them.
Think of it like broadband - you pay to have access to different amounts of data, not for every gigabyte you use. CO2 YOU is the same, for as little as £11/month you can have sparkling water whenever you want it.
If you’re cancelling, simply return our CO2 YOU cylinders using our FREEPOST returns OR purchase the cylinders outright making them yours to keep.
Are your cylinders compatible with my machine?
We have three different cylinder types, to ensure our cylinders are compatible with most home sparkling water machines.
Our Screw In cylinders are compatible with:
Old SodaStream models (excluding Terra, Art, Duo, Enso, Mix. These take our Quick Connects)
Aarke (all)
Sage InFizz Fusion
Pro Cook
Smeg
Laica
Philips
Cello
Drinkmate
Bibo Fizz
MySoda
Woody
Fizzit
Geepas
Our Quick Connect cylinders are compatible with:
All modern SodaStream machines including Terra, Art, Enso, Duo, Mix.
Our Quooker cylinders are only compatible with Quooker Tap Systems.
If you’re unsure which one you need, just get in touch - we’ll help you choose the right option before you order so you don’t end up with the wrong cylinders.
Do I need to remember to return my empty cylinders?
If you’re part of our subscription service you don’t need to return these separately - when we deliver you next refills, we collect our empty CO2 YOU cylinders at the same time.
If you’ve made a one-off purchase, you can return your cylinder/s for free using our FREEPOST returns OR purchase the cylinders outright making them yours to keep.
Is this a subscription or a one-off purchase?
We offer both one-off purchases and subscription options. Our refill programme is a subscription designed to make sparkling water effortless and better value. If you’re someone who loves sparkling water, is currently lugging cylinders home from the shops, or is buying plastic bottles of sparkling water, switching to our subscription service is a great alternative for easier, cheaper long-term, and waste-free sparkling water.
Do you charge a deposit on cylinders?
No we don’t charge any deposits. Just return your cylinders when refills are due or if you cancel.
What happens if I'm not home for the delivery date?
We’ll always contact you 7 days before your scheduled refill delivery. This gives you plenty of time to reschedule the delivery date to a more convenient day if needed. Our goal is to keep the refill system running smoothly - not to catch anyone out. If something’s gone wrong, just let us know and we’ll sort it.
