Within a couple of days of placing my order, the cylinders arrived. Any time I had a query, the customer service reps were cordial and very responsive.
The cylinders arrive in a sturdy box on the day as promised. This is an excellent service as I have not been able to get gas refills for a few years before discovering CO2 YOU. My only issue is the frequency of refills (every 4 months) which is a little too often for me, although the company were very helpful when I asked to extend before my first refill.
Well thought through process. So good to have British Gas in my fizzy water!
Always delivered on time with minimal fuss.
Bottle exchange is simple. Great communication via whatsapp
Since I've got the hang of using the cylinders I'm very pleased. Prior top this II was lost on the weight but using my Digital Kitchen Scales means I don't waste any of the cylinders.
No.plastic ties included in box had to use my own and no ties in replacement box. Advised co2 that I was returning a full faulty cylinder and expected a free replacement didn't get one . Otherwise delivery fine.
Works really well for making fizzy water, and is also much quieter than previous machines I've had. The lever allows much more control than my last machine, which was a button.
Only negative is the label/logo at the top had fallen off during transit, leaving a gooey/notable shape where it should be.
I love my fizzy water and now it’s even better knowing I have a delivery coming every few months. The exchange/refill system is great and my new machine is so easy to use and gives better fizz than my previous brand. Happy days indeed!
Good service
Subscription is a tiny bit pricey in other countries like Australia you can get refills for free. I think UK are a long way from this, but there might be a happy medium
I have a 2 bottle subscription, sometimes it’s hard to balance usage to have 2 empty bottles on pick up day. Maybe the first time, we need 3 bottles so you always have one on the go when pick up day happens
If you are a Sparkling water addict, and 99% of your water intake is fizzy, then the subscription for 4 bottles is the best option.
I never finish all 4 cylinders, before I have to swap, and that sometimes has driven me to look for alternatives. After researching a little bit, every other options is way more expensive, less environmentally friendly or it is in illegal settlements areas. IF you have difficulty to be at home on delivery times, normally mornings-afternoons, you might want to look for alternatives as this is exchange that must happen face to face with the delivery driver. Very convenient. IF you miss a delivery, between dpd and Co2you CS will find a solution. in conclusion, I will stick with them.
Knowing how delivery times seem to work I was a bit sceptical about having to be there for the delivery. In the end it worked OK as the delivery was on time. I found it a bit restrictive and it's a pity there isn't another way of doing it.
We have received our CO2 cylinders from CO2 YOU for a few years now and I have to say that their customer service is second to none. The flexibility and ease of changing the delivery dates when we have used the gas sooner or not as fast as expected is fantastic and the delivery is always as promised making it easy to ensure the cylinders are ready for pick up. I have and will continue to recommend their services to anyone looking for a great product and brilliant service.
The first bottle I fitted has a much stiffer operation than the sodastream ones Ive been using. We'll see how the others fare