JOIN THE REFILL REVOLUTION
NO MORE CYLINDERS THROWN INTO LANDFILL.
NO MORE DIFFICULT INSTALLATIONS AND REORDERING.
NO MORE RUNNING OUT OF BUBBLES!
CO2 YOU
Refill and rental terms
1. Cylinder Ownership
- All CO2 YOU cylinders remain the property of CO2 YOU at all times.
- This allows us to collect, refill, and reuse them as part of our circular system.
2. Subscribe & Save
- Get 2 or 4 cylinders delivered within 1 working day when you subscribe and order Monday - Thursday before 12pm.
- On subscription, CO2 YOU cylinders are £32 for 2 or £44 for 4.
- You will receive a refill every 3 months to ensure you never run out of gas but you have up to 4 months to use them.
- The rental period can be extended to 4 months at any point by contacting our customer service.
3. Refill Process
- On delivery day, our driver will exchange empty cylinders for full ones, we take away your empty cylinders to refill and reuse.
- All our cylinders must be returned with every refill.
4. Returns & Cancellation
- Cancel anytime by notifying us and returning our cylinders (FREEPOST) within 5 days.
- If you bought cylinders elsewhere (e.g. Amazon), we can recycle them for you.
5. Compatibility
- Ensure compatibility with your equipment before ordering. If you're not sure, you can email us at refill@co2you.com, WhatsApp or call us on 020 3026 5698.
- Ensure you have the correct cylinders selected before ordering. We have Screw In, Quick Connect and Quooker gas cylinders.
6. Delivery & Payments
- Delivery and collection is FREE (there may be surcharges to certain islands and Highlands).
- Refills and fees will be charged as per your Subscription.
7. Contact Us
- Email: refill@co2you.com
- Phone: 020 3026 5698
- For full details, visit our Terms & Conditions page.
SAY GOODBYE TO PLASTIC GUILT.
DITCH THE PLASTIC BOTTLES
FAQs
How long does it take to receive my order?
We offer next-day delivery on all orders placed before 1pm. For areas like Northern Ireland, Highlands, and Islands, delivery may take up to two days.
How much is delivery?
Delivery within the UK is free on the Refill Programme. For Northern Ireland, Highlands, and Islands, a surcharge applies, shown at checkout after entering your postcode.
Do you deliver to my area?
We deliver across the UK (including Northern Ireland) and select EU regions, like the Republic of Ireland. Simply enter your postcode at checkout to confirm if we deliver to you.
Do I have to be in for delivery?
First Delivery: No, you don’t need to be home. But please give DPD a safe place to leave the delivery - this can be done from within the DPD app (which we recommend you to download and use for all deliveries)
Refill Deliveries: Yes, you’ll need to be in to swap your empty cylinders for full ones. Don’t worry – the courier provides a 1-hour time slot so you won’t be waiting all day.
How often and how much do I pay?
Our 2-cylinder plan is £30, and the 4-cylinder plan is £40. You have up to 4 months to use our cylinders, but you can refill sooner if needed. Adjust your frequency anytime in your account or email/call us and we will assist
How do I return my empty cylinders?
Place our empty cylinders in the original box, secure with the cable ties provided and hand them to the courier when your refills arrive. No labels, no hassle.
What happens if my payment fails?
If a payment fails, we’ll notify you. You can retry with the same card or update your payment details in your account. Need help? Email us at refill@co2you.com.
How can I update my payment details?
Simply log into your account to update your card details. If you have any issues, email us and we’ll help.
Can I cancel my order?
Yes – just let us know before your delivery date. We’ll email you a week before delivery and follow up with a phone call or SMS.
Can I cancel an order that’s out for delivery?
Once shipped, orders cannot be cancelled. You will have plenty of opportunities to cancel an order prior to it being sent out as we contact you more than a week in advance. Unfortunately once we have dispatched your gas we cannot cancel the order.
How do I cancel my subscription?
Contact us directly. You’ll need to return all cylinders within 5 working days using our easy returns portal. Once we receive them, we’ll cancel your subscription.
Can I pause my subscription?
Unfortunately, we can’t pause subscriptions. Our cylinders remain the property of CO2 YOU and need to stay in circulation to keep bubbles flowing for everyone. If you need to make adjustments to your subscription, please contact us: refill@co2you.com
What if I forget to return my empty cylinders?
Returning empties is essential for the Refill Programme to work. If our cylinders aren’t returned, we may need to charge a fee. Reach out to us if you’re struggling to arrange a return.
