Help Center

Shipping destinations:

At this time we are only shipping within the UK. 

Shipping Cost:

All orders are shipped free of charge except for orders to Islands, Highlands or Northern Ireland. Postage is calculated during checkout.

Shipping times:

Orders within the UK should arrive by next day delivery when placed before midday. Islands, Highlands or Northern Ireland are a 2 day service.

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

For all information regarding refunds and returns please see our policy here.

When The Carbonator arrives we recommend that you refer to the instruction manual included. We can also send you a digital copy if you email us.

Quick steps: 

1. Insert the gas cylinder into the base and twist into place. This will enable you to pump the gas into the bottle.
2. Fill the bottle with water to the fill lines shown.
3. Connect the bottle to The Carbonator by twisting into the machine.
4. Press the button on The Carbonator firmly for 3 seconds and release. Then repeat this process. You should hear a hiss at the end of each release.
5. Unscrew the bottle and serve.
6. Enjoy!

Our products are put through rigorous testing during production. If you are experiencing difficulties when using The Carbonator for the first time, try disconnecting everything from the machine and starting the process all over again. 

If all steps have been followed and you find that you are still having difficulties with the machine then please get in touch with us and we'll be glad to help. Usually this is a cylinder issue and can be resolvd by changing the cylidner. In the first instance please email us at refill@co2you.co

How many cylinders do you deliver?

We will deliver 4 x 60L Gas Cylinders with each order

How much will it cost?

We charge £40 per Refill

Will your cylinders work in my machine?

Our cylinders should be compatible with all UK, EU and US soda makers. If you have an issue with compatibility when the cylinders arrive please let us know the make and model of your machine and we will arrange collection of the cylinders and issue a refund to your account

Do you take a deposit on my card?

We will never take deposits on anybody's card

Is there a long term commitment?

NO - You can cancel the plan at any time. To stay on the plan we ask that you Refill once in every 4 months (although you can extend this at £10 per month). If you cancel you must allow us to collect our cylinders from you within 5 working days to avoid a penatly fee.

I brought my cylinder on Amazon - will you take it back?

Yes - we will accept the return of your cylinders and we credit £2 for each cylinder we collect from you. This credit will be available for you to use after you join our Refill Programme

Do you accept returns of cylinders from other manufacturers?

For safety reasons, cylinders remain the property of the manufacturers who make them. We cannot accept cylinders from other manufacturers in exchange for our own. However, we offer a free recycling service for empty cylinders from other manufacturers.

We know how difficult it can be to reach the right people in a company. If you want to reach somebody the best thing to do is to email us at refill@co2you.co and put 'SALES PITCH' in the subject header and we guarantee the right person will read it and reply. Please be patient with us, we're a small team but somebody will get back to you.